Privacy Policy Highlights
How we handle your personal information with care
Introduction to Privacy
We value your privacy. Our policy outlines how your information is collected, used, and protected under Australian law.
By using our services, you agree to our privacy practices. This includes how we communicate, secure, and store your details responsibly.
Types of Data Collected
We collect information you provide directly and data generated automatically by your interactions on our website.
You Provide Directly
- First and last name when you contact us
- Contact details such as email or phone number
- Topics or questions you discuss with our team
- Feedback or testimonials you voluntarily submit
- Personal information needed for consulting services
Collected Automatically
- Your browser type, device, and operating system
- IP address and approximate location on visit
- Site usage patterns for analytics purposes
- Cookie data to improve experience
- Referral sites that directed you here
Use of Your Data
We use your data to provide services, improve your experience, and comply with legal obligations.
- Responding to your inquiries or requests
- Delivering relevant support or consultations
- Improving website functionality or content
- Managing and securing our digital platform
- Meeting Australian legal requirements
- Managing feedback, testimonials, or reviews
- Sending important notifications or updates
Our Commitment: Your data is managed with respect, privacy, and adherence to all relevant Australian privacy laws and guidelines.
Data Sharing Policy
Your personal information is never sold. It may be shared only with trusted service providers or to meet legal obligations.
Use of Service Providers
Certain service providers support website and communication functions, and access data only as necessary for services.
Legal Requirements
Disclosure may be required by law or regulation, including court orders or compliance requests.
Aggregated Statistics
We may use non-identifying information for analytical, research, or statistical purposes.
Rights and Choices
You have rights under Australian law to access, update, or request deletion of your data. Contact us to exercise your rights.
- Access your information on request.
- Update or correct inaccurate data.
- Request deletion of personal data.
- Obtain a copy of your information.
- Object to specific data processing.
- Limit how your data is used.
Contact us for any privacy questions, data access, or to use your data rights under the law.
Data Security
We follow industry standards to safeguard your information from loss, misuse, or unauthorised access.
Technical Protections
- Encrypted communications between devices
- Secure servers and access controls in place
- Firewalls and safeguard protocols applied
- Periodic system vulnerability reviews
Organisational Measures
- Staff privacy training
- Strict internal data access controls
- Verification processes for data requests
- Confidentiality agreements for partners
How Long Data Is Retained
Personal data is kept as long as necessary for service delivery, support, or as legally required.
- Retained while your account is active.
- Retained for analysis and improvement.
- Stored per message and legal standards.
- Stored as needed for legal compliance.
- Only kept with your permission and interest.
Retention periods may vary based on legal requirements or service needs.
International Transfers
Personal information may be transferred to secure international servers when required for service provision.
- Secure storage in compliance zones
- Provider agreements for data protection
- Limited access to essential personnel
- Periodic security audits for partners
Cookie Usage Policy
We use cookies for improving user experience, analytics, and remembering your preferences based on consent.
Cookie Types Used
- Required for site operation and security.
- For analytics and performance tracking.
- To remember user choices or settings.
- Enable enhanced features or user preferences.
Adjust browser settings to manage or disable cookies at any time.
Policy Updates
We update our policy as necessary. Significant changes are highlighted and posted here.
- Email notification for important updates
- Website announcement at policy changes
- Policy revisions shown with new dates
- Contact options for policy questions
Review this page for most current updates.
Contact Regarding Privacy
For privacy concerns or data requests, reach out through our listed contact details.
Fenorlyelora
Level 4, 55 Southbank Boulevard, Southbank, VIC 3006 Australia
Phone: +61 3 4005 0055
Email: content@fenorlyelora.com
Last updated December 31, 2025.
Effective from December 31, 2025.